Nouev Refund and Return Policy
At Nouev, we take pride in creating high-quality, handcrafted home decor items. Your satisfaction is our priority. If you are not completely happy with your purchase, we’re here to help.
Returns
- Eligibility: You may return items within 7 days of receiving your order. To be eligible for a return, your item must be unused and in the same condition as when you received it.
- Non-returnable items: Certain products, like custom or personalized items, cannot be returned.
- Return Process:
- To initiate a return, please contact our customer service at csNouev@outlook.com with your order number and reason for return.
- Once your return is approved, we will provide further instructions.
- You are responsible for return shipping costs.
Refunds
- Once your return is received and inspected, we will notify you via email. If your return is approved, a refund will be processed, and a credit will be applied to your original method of payment within 5-10 business days.
- Partial refunds: If an item is not in its original condition or is damaged, we may offer a partial refund or deny the return.
- Late or missing refunds: If you haven’t received a refund after the stated period, first check your bank account or contact your credit card company. If issues persist, please contact us at [your email].
Exchanges
We only replace items if they are defective or damaged. If you need an exchange, send us an email at csNouev@outlook.com with details and we will assist you.
Damaged or Defective Items
If your product arrives damaged or defective, please contact us within 3 days of receiving your order with photos and a description of the issue. We will work to resolve the situation by offering a replacement or refund.
Contact Us
If you have any questions about our refund and return policy, reach out to us at:
csNouev@outlook.com